Our customers' satisfaction is a top priority here at Tradelia, if you’re not loving your purchase, our team is more than happy to assist you; regardless of the reasons, you can return any device within 30 days of receipt.


To start a return, please head to our Return and Exchange section (LINK) where you’ll find more information, time windows and a detailed step-by-step guide.


After requesting a return, we’ll send you a confirmation accompanied by a prepaid shipping label, so you can prepare your package for shipment. Once we receive the returning item, after evaluating, we’ll proceed to issue a refund to the original payment method used to make the purchase. 


Note: If you’re experiencing malfunctioning with your device, that’s covered under our Free 12-Month Warranty. Physical damage, water damage or similar issues will result in warranty void.